Returns & Exchanges
Due to the perishable nature of our artisanal cheeses and sausages, we strive for 100% satisfaction and will replace or refund any order that arrives damaged or does not meet our quality standards. Please contact us within 48 hours of delivery to initiate a claim for any food safety or quality concerns.
Inspect Your Order
Upon arrival, immediately inspect your package and ensure all perishable items are refrigerated or frozen as instructed on the packaging.
Document Issues
If you notice damage or quality issues, please take clear photographs of the product and the shipping label to help us process your request quickly.
Contact Customer Support
Reach out to our team via email or phone with your order number and documentation; please do not ship perishable food items back to us unless specifically requested.
Resolution Process
Our team will review your claim and issue a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing